Service Delivery Policy

Last Updated: November 16, 2025

1. Nature of Services

We provide digital services delivered electronically. We do not ship physical products.

2. Delivery Timeline

• Standard subscriptions: Access within 5 minutes to 24 hours after payment
• Enterprise solutions: 5-15 business days depending on complexity
• Professional services: As specified in project timeline

3. Delivery Method

Services provided via web access, API endpoints, email credentials, and secure download portals.

4. Client Responsibilities

Provide accurate contact information, ensure payment methods are valid, meet technical requirements, and respond to information requests promptly.

5. Technical Requirements

• Internet connection (minimum 5 Mbps recommended)
• Modern web browser (latest Chrome, Firefox, Safari, or Edge)
• JavaScript and cookies enabled

6. Delivery Delays

Delays may occur due to payment issues, incomplete information, or technical prerequisites. We are not liable for delays beyond our reasonable control.

7. Service Access

Services accessible 24/7 subject to maintenance. Scheduled maintenance announced 48 hours in advance when feasible.

8. Contact

For delivery questions: contact@jbplservices.com